We're here for you.
What sets us apart from every other dealer?
At Volkswagen of Inver Grove we do things differently. Our mission is Creating Customers for Life. It's our culture - our way of life. We strive to create long lasting relationships with every customer that enters our dealership, calls us on the phone, emails us, or even texts us. From our receptionist to our General Manager, we all live by our brand promises every day.
Our Sales Brand Promises:
- You Can't Buy the Wrong Vehicle
- Don't feel that your choice was the right one for you? No problem! We give you peace of mind with a 7-day money back guarantee on most pre-owned vehicles. Bring it back in the same condition it was when purchased and get a full refund. No questions asked.
- Need to exchange? No problem! We offer a 30-day exchange on most of our pre-owned vehicles. Simply return the vehicle within 30 days and receive the full purchase price toward any car on our lot.
- Many of our pre-owned vehicles qualify for our Lifetime Powertrain Warranty program!
- There's no need for our guests to negotiate with us to get our best price. Whether you're 18 or 80, you get the same price, up front, in writing, every day. We always have fair prices representing good value.
- Relax. Our sales team is here to help you make a wise choice. Not to mention, they're paid based on how satisfied you are - not how much you spend or what you buy. Our customer friendly consulting process aims to identify the wants and needs of our guests before we even present them with their personalized offer. It's a process to help you build confidence and knowledge of what choices you have and allows us to develop a solution to fit your specific needs.
- We know that no two used vehicles are exactly the same. When you bring us your trade, you can be rest assured that we'll give you the best offer and a real cash value. That means that your vehicle's value will be based on the current market value and not on which vehicle you buy. Not to mention, we'll pay you that same amount for your vehicle even if you don't buy ours.
- We have the right vehicle sin stock, based on what you want, at the best value for your money. You'll find a wide variety to choose from - from certified pre-owned to pre-wholesale.
- We'll find financial services to meet your budget and help you evaluate your every option. We believe the finance process should be easy, and your choice of vehicle and credit history won't change the price of the vehicle. We aim to create the highest value for our guests today and in the future and to Create Customers for Life.
- Our professional service team is here to provide you full maintenance and repair services when you want and need them - even on Saturdays.
- Oil changes and many express maintenance items can be done without an appointment. Just drive up. It's that easy.
- We believe in fixing it right the first time. That's why attention to detail and dedicated care is part of our process.
Our Service Brand Promises:
- Fixed Right The First Time, On Time
- Our factory-trained ASE certified technicians make quality of service their top priority - but not at the expense of efficiency.
- Our service charges are always the most competitive in the Twin Cities.
- We've made vehicle service as easy as it gets. No appointment required for oil changes and basic maintenance - just stop by! Need other service or repairs? Simply find the most convenient time for you using our service scheduling tool. You can also call us any time at 651-404-4428!
- Our service consultants review everything with you in a clear, upfront manner to ensure you understand exactly what is going on with you car, what our recmmendations are, and what to keep an eye on for future appointments.
- Need to bring your vehicle in early? Late? Saturday? No problem. We're open at 7:00 AM every weekday and until 8:00 PM Monday through Thursday. We're even open Saturday from 8:00 AM to 3:00 PM.
- We know you're busy and have places you'd rather be than in our waiting room. That's why our service technicians work quickly, without sacrificing quality, to ensure you're back on the road as fast as possible.
- If your vehicle is in need of something more than a quick repair, we remain in touch so you always know what the status of your vehicle is and when you can expect it to be ready for pick-up.
- We expect nothing less than complete customer satisfaction. So, if you have any issues whatsoever, please let us know. If you're not happy for any reason, it's our responsibility to make it right - and we will.
- We reach out to you after your visit to ensure your vehicle is perfoming as you expected and you are happy with your service.
- From repairs to maintenance, we have a plan available for you. Even if you didn't buy your vehicle here, we can get you a service contract for your vehicle. Even one major repair costs more than a service contract!